Passwords are a key to keeping your business data secure. This article provides several tips for strengthening account protection.
- How to reset your password
- Common password reset Issues
- Password creation tips
- Changing your password
How to reset your password
If you've forgotten your password, try one of the following options.
Via the organization owner
A user in your company with Owner rights can reset passwords for other users. Here's how:
- Go to the Staff page.
- Click on the desired employee in the list.
- Select the Change password tile.
- Enter the new password and confirm it.
You can then log in to the system and replace this password with one known only to you.
Self-Service password reset
- Go to https://my.easyweek.io/forgot-password or click the password reset link on the login page.
- Enter the email address associated with your account, click Reset password, and wait for an email containing a link to the password reset page.
- Follow the link in the email and set your new password.
Common password reset Issues
Being unable to access your account can be stressful, but we recommend checking the following points:
- Delayed email: If the password reset email is delayed, check your Spam, Trash, and other folders. If the email ended up in spam, mark it as "Not Spam" and move it to your Inbox.
- Incorrect email: Double-check the email address you entered on the password reset page and try submitting another request.
- Multiple reset emails: If you've received multiple reset emails, use the link in the most recent email, as earlier links will have expired.
- Blocked link: Email programs or antivirus software occasionally block the reset link. If this happens, add the sender to your safe list or temporarily disable the security feature.
- Still having trouble? If none of the above works, please contact us!
Password creation tips
Choose a strong password. Make sure it:
- Contains at least eight characters (system requirement),
- Includes both uppercase and lowercase letters,
- Contains at least one number or symbol,
- Is different from your previous passwords,
- Isn't reused for other accounts.
Avoid using personal information (e.g., birthdate or name) in your password. The more challenging it is for someone else to guess, the more secure it is. Additionally:
- Your password is yours alone. Do not share it with anyone, even for troubleshooting purposes.
- Don't write your password in plain text. Use hints only you can decipher to remember it.
- Change your password regularly, especially if you suspect someone else may know it.
Changing your password
If you suspect that someone has gained access to your account, or if you haven't changed your password in several months, it's time to do so.
- Click the icon in the bottom left corner, and go to your profile page.
- Click on the Security section.
- Expand the Change password field.