EasyWeek's no-show management feature effectively controls this aspect and minimizes its negative impact. The system has a few tools to track situations where a client booked a service but did not show up at the appointed time and did not pay.
How to mark a no-show
When a client doesn't show up at the scheduled time, closing the bookings with a no-show note is a good idea. This will help you keep accurate statistics and improve customer interaction.
- Open the desired booking in the Calendar.
- Click on the menu with three dots and select No-show.
- You can add a note with memos for proprietary use.
- Click Confirm no-show.
The reservation will disappear from the calendar, freeing up a slot for other clients.
It will remain with a Canceled status in the Archive section in the List view:
Where to see the no-shows amount
A client's card in EasyWeek provides all the necessary information to analyze their activity, including statistics on no-shows. The number of services that weren't paid will enlarge the Lost revenue meter.
How to find clients with low attendance rates
The mechanism of customer segmentation includes a criterion like the amount of no-shows. A built-in system filter will immediately show clients with at least one no-show in the last year.
You can change its settings or create your own segment using filters such as:
- No-shows - total amount for a client,
- Last no-show date - set a range or a specific date here.
For example, the list can be exported and used for calling with special offers.