EasyWeek's automatic notifications help maintain communication with clients by informing them promptly about important events related to their bookings. The system supports multiple communication channels, allowing you to choose the most suitable format for your business and clients.
Notification Channels
-Email: A traditional method suitable for most clients.
-SMS: Quick text messages for prompt communication.
-WhatsApp: Notifications through a popular messenger for informal contact.
-Telegram: Convenient messages for Telegram users.
-In-App Notifications: Reminders and messages within the mobile app for maximum convenience.
Types of Notifications
EasyWeek offers two categories of notifications: customizable and non-customizable.
Customizable Notifications:
-SMS
-WhatsApp (with certain exceptions)
Non-Customizable Notifications:
-Telegram
-EasyWeek App Notifications
Customizable Notifications
You can enable the following types of notifications and edit their content:
-New Booking: Sent immediately after a booking is made, confirming appointment details.
-Reminder Before Visit: Notifies clients of upcoming appointments; timing can be set (e.g., 1 hour or day before).
-Booking Rescheduled: Informs clients of changes to appointment date or time.
-Booking Canceled: Alerts clients if their appointment is canceled.
-No-Show: Sent if a client misses an appointment, offering options for rescheduling.
-Repeat Booking Reminder: Sent after a set period post-visit to encourage rebooking.
-Review Request: Sent a few hours after an appointment to gather client feedback.
Note: For WhatsApp notifications, only the sending time can be adjusted; message content cannot be edited due to Meta's restrictions.
Non-Customizable Notifications
These notifications are enabled by default with fixed content and cannot be modified.
Enabling SMS or WhatsApp Notifications
1. Navigate to Marketing → Reminders in your dashboard.
2. Select the desired channel: SMS or WhatsApp.
3. Click Connect.
4. Deactivate any notifications you don't wish to use.
5. Top up your SMS balance (optional at this stage).
6. To edit a notification type, click the three dots → Edit.
7. Choose the desired sending format.
8. Select the language and insert the desired text using booking attributes.
9. Click Save to apply changes.
In WhatsApp reminders, it is not possible to edit the message text, only the sending time.
Please note — this is a limitation imposed by Meta.
Setting Up Telegram and EasyWeek App Notifications
1. Clients should download the EasyWeek App.
2. Register using one of the available methods.
3. Open the app and proceed through the setup.
4. Allow the app to send push notifications.
5. To connect Telegram notifications, go to the Menu and select Connect Telegram.
6. You'll be redirected to the Telegram app to complete the setup.
If everything was successful, you will see a message confirming that Telegram has been connected.
Viewing Notification History
1. Open the History section.
2. Apply filters to search for specific data.
3. Analyze records, which display information such as:
- Sending channel
- Notification type
- Recipient details (phone number, email, or Telegram)
- Sending status (e.g., "delivered", "error: insufficient balance")
- Date and time of sending
Additional options are available by clicking the three dots next to each record.
FAQs
- Can I connect an Alpha Name to the new reminder module?
Currently, this feature is only available in the old module. Plans are in place to add it to the new module in future updates.
- Where can I top up the SMS or WhatsApp balance?
1. SMS: Top-up SMS Balance
2. WhatsApp: Top-up WhatsApp Balance
- What if I topped up the old module instead of the new one?
Please contact support for assistance in transferring the balance to the correct module.
- When is a reminder task created?
A reminder task is created after a booking is made.
- Why wasn't a reminder sent after creating a booking?
Possible reasons include:
1. Booking was made for an anonymous client, and details were added later.
2. The reminder type was created/enabled after the booking was made.
3. The reminder type is currently paused.
4. The reminder type was deleted.
- Will messages in the queue be sent with the new template after updating a reminder?
Yes, queued messages will be sent with the new template. Note that templates in paid channels require moderation approval.
- What happens to pending reminders if I delete a reminder type?
They will not be sent.
- Will a newly created reminder type send notifications for existing bookings?
No, it will only apply to bookings made after the reminder type is created.
- If I change the sending time of a reminder, will it affect pending reminders?
Yes, pending reminders will be sent according to the new settings.
- Can I create multiple reminders of the same type?
Yes, you can create multiple reminders of the same type with different texts and sending times.
- What happens to pending reminders if I pause a reminder type?
They will not be sent until the reminder type is reactivated, provided they haven't expired.
- I see an error when sending a reminder. What should I do?
Please contact support through one of the available options in the app.