Our system has many methods to notify you, your clients, and your employees about appointments. SMS messages are the most popular way.
EasyWeek is a default SMS provider:
Nexmo can be selected as another provider.
SMS notifications settings
Notifications are sent before, shortly before, after the appointment, and when it is created. When creating a booking, a client's phone number must be provided. Anonymous bookings won't receive notifications.
In addition to setting the number of messages, you can control the text content and the sending period.
- Click on Settings in the left vertical menu.
- Expand the SMS Notifications block.
- Select which settings you want to change: for customers or staff.
- You can change the preset text of the alert to your own. Use variables to personalize the message and to add order details.
- Then, short moderation follows before the message is ready to send.
Your messages to clients will feel more personal if you add a client name or other personal data. Appointment details are helpful as well. Using variables like :customer_full_name helps create a mutual template for all such messages.
A comprehensive list of them is published here.
The standard SMS length is 160 symbols. Spaces are counted as well. Of course, as regular messages, your notifications can be longer, but in that case, you will spend more SMS from your account balance.
There is a counter near the textbox, which helps you estimate the needed number of parts. Remember that a message can stretch with variable data such as a client name or service title.
SMS balance top-up
The easiest way to activate notifications is to purchase SMS packages through EasyWeek. This provider is set as the default method, enough to replenish the balance in the system and activate the necessary alerts. You don't need to sign additional agreements and wait for approval to start the mailing list.
The current balance and messages history is shown on Settings – SMS notifications.
or on the page Integrations – SMS by EasyWeek
You can purchase the SMS package right here or by a link you request from the Support chat. Check this article for more information.
More notification methods
In addition to SMS, other channels are also available.
Various push notifications are available for selection on the Settings – Push Notifications page. Moreover, allowing the website to send notifications in your browser settings is necessary.
These alerts are free but less tunable. You can enable or disable some types on the Settings – Email notifications page.
|Letter for a staffer||Letter for a customer|
Please note that the client's email address is not always a required field to book a service, so the client may not receive such a notification.
Telegram bot notifications
Each employee can configure notifications from the Telegram bot and receive them personally in a personal chat. Additionally, the bot can be added to your workgroup chat and send notifications to the entire team. More details are provided in this article.
Our system supports advanced integration technologies such as webhook notifications. Read more in this article.