Our system has many methods to notify you, your clients, and your employees about appointments. This article reviews:
SMS messages
One of the time-honored communication channels is SMS messages. Let's consider this option in more detail. EasyWeek is a default SMS provider:
Nexmo can be selected as another provider.
SMS notifications settings
Notifications can be sent after creating a booking, shortly before the event, and after the service is provided. In the Settings – SMS Notifications menu, there are separate notification settings for employees and clients:
- You can choose the sending time from a dropdown list for each type of notification.
- Use a ready-made template or compose text using variables to make each message unique. Use variables to personalize the message and to add order details.
After the brief moderation, the message will be ready to use.
Using variables
Your messages to clients will feel more personal if you add a client name or other personal data. Appointment details are helpful as well. Using variables like :customer_full_name helps create a mutual template for all such messages.
A comprehensive list of them is published here.
Messages length
The standard SMS length is 160 symbols. Spaces are counted as well. Of course, as regular messages, your notifications can be longer, but in that case, you will spend more SMS from your account balance.
There is a counter near the textbox, which helps you estimate the needed number of parts. Remember that a message can stretch with variable data such as a client name or service title.
Common errors
Please note that all SMS messages related to a client's visit are generated at the time of booking. For correct sending, several crucial conditions must be met at this moment:
- A message template is set up, as discussed above.
- There is a sufficient balance on your account at that moment.
- Also, when booking, it is important to have the client's phone number. An SMS will not be sent for anonymous records, even if the phone number is added later.
When these conditions are met, messages will be generated, placed in the sending queue, and sent at the time set by the template.
History and delivery statuses
You can check whether messages was sent to your clients on the Settings – SMS notifications – History page. Messages in the list can have various statuses:
- Insufficient funds – the account balance was low at the time of booking.
- Error – indicates a different error. We advise contacting our support service for clarification.
- Planned – SMS is waiting for the sending time you specified in the template.
- Delivered – the message was sent according to the template.
A message with the status "Delivered" may rarely encounter difficulties in further steps outside of EasyWeek, both on the provider's side and the client's device.
Our support service will help you submit a request to the required provider, depending on the region.
SMS balance top-up
The easiest way to activate notifications is to purchase SMS packages through EasyWeek. This provider is set as the default method, enough to replenish the balance in the system and trigger the necessary alerts. You don't need to sign additional agreements and wait for approval to start the mailing list.
The current balance and messages history is shown on Settings – SMS notifications.
or on the page Integrations – SMS by EasyWeek
You can purchase the SMS package right here or by a link you request from the Support chat. Check this article for more information.
More notification methods
In addition to SMS, other channels are also available.
Push notifications
Various push notifications are available for selection on the Settings – Push Notifications page. Moreover, allowing the website to send notifications in your browser settings is necessary.
Email notifications
These alerts are free but less tunable. You can enable or disable some types on the Settings – Email notifications page.
| Letter for a staffer | Letter for a customer |
Please note that the client's email address is not always a required field to book a service, so the client may not receive such a notification.
Telegram bot notifications
Each employee can configure notifications from the Telegram bot and receive them personally in a personal chat. Additionally, the bot can be added to your workgroup chat and send notifications to the entire team. More details are provided in this article.
Webhooks
Our system supports advanced integration technologies such as webhook notifications. Read more in this article.