If a client acts improperly, you can limit their ability to perform such activities by adding them to a blacklist. This blocks them from trying to book services through the widget and website.
There are two ways to add a client to the Blacklist: by phone and by IP address.
Block via customer card
In this case, the client is blocked by phone number. Additionally, if the system knows their IP, it will be added to the Blacklist.
Go to the Clients section and choose the required profile. In the menu with three dots ⁝ select Block:
The client will have the corresponding tag both in the client card and when selected in the new booking window:
Being blacklisted will not prevent you from booking the client via Calendar but will only block their own attempts to book from the specified IP address and/or phone number.
Blacklisting an IP address
You can block the network address to prevent bad activity from multiple profiles of the same person.
Under Settings – Data – Blacklist, you will find a list of blocked addresses and a + Add new IP button to add to the list manually:
If there are no more reasons to keep an IP address in the Blacklist, it can be deleted via the command in the menu under the three dots.
Additional protection measures
If more restrictive security measures are needed, the actions described in this article may help.